Executive,
Technical Support Desk
** This job notice is announced here only!!!
** See Apply Instructions at the bottom of thsi page!!
** Physical presence will be required for the interview at our office!
Vacancy:
02
Job
Context:
COL is looking for fresh graduates for the position of 'Executive,
Technical Support Desk' to ensure its services and support to customers by
communication over phone, messenger and email.
Job
Responsibilities:
- Providing quick Technical and Service related Support and
Feedback over phone to Customers, 'exactly the same way you would want as a
customer'.
- Receiving, registering and tracking Customer complaints/requests over
phone calls, emails and other channels (e.g. messenger or through other persons).
- Forwarding and escalating these issues to appropriate persons/
divisions/ departments and following up actions.
- Recording details of actions taken for future analysis.
- Visits to customer premises or other sites is NOT required.
- Working with Network Infrastructure hardware/equipment like
router or switch etc. is NOT required.
Employment
Status: Contractual, Full-time
Educational
Requirements:
- Graduate in any General discipline (Engineering/ Science NOT preferred)
from Govt. or Authorized Private College/ University with good Academic Records
and excellent Presentation Skills, excellent Computer Operating Skills, Concepts
of Internet etc.
- Course must be fully complete. Ongoing or incomplete
Graduation/ Post-graduation will not be accepted.
Additional
Requirements:
- Age 20 to 24 years
- Only females are allowed to apply.
- Candidate must have a residence in Chittagong city.
- Candidate must be physically and mentally fit for
working for continuous hours and often under pressure.
- Candidate must be fluent in Bengali with excellent
reading, writing and speaking (clear pronunciation) skills.
- Good English reading and writing skills. English
speaking skills will be considered plus points.
- Good knowledge on Computer Operation, Internet,
Operating Systems (Windows) & Application Software (Email clients,
Browsers, MS Office etc.) installation, operation, maintenance,
removal etc.
- Candidate must have his/her own desktop/ laptop with
up to date Operating System and compatible hardware with power failure
backup facilities like UPS/IPS etc.
- Candidate must have broadband Internet connection at
his/her residence for Working from Home on scheduled working days or
every working day.
- Good typing speed in English on computer keyboard.
Moderate typing speed in Bengali on computer keyboard will be considered
plus point.
- Good Analytical Skill will be considered a major plus
point.
- 'Attention to Detail' will be considered a major plus
point.
- Ability to work individually as well as a team member
with good communication skills, leadership skills, quick-learning
abilities, interpersonal skills and self-motivation.
- This is an entry level job. Candidate with previous
job experience may not be called for interview.
- Candidates not meeting the specified age limit will
NOT be called for interview.
Job
Location: Chattogram
Workplace:
Work from home, Work at office
Salary:
12,500Tk. (Monthly)
Compensation
& other benefits:
- Mobile bill, Weekly 1 holiday
- Salary Review: On Contract Renewal
- Festival Bonus: None during Contract Period.
Published
on: October 27, 2021
Application Deadline: November 02,
2021
Read
Before Apply
Application Closed! Please Do Not Apply!
Physical presence will be required for the interview at our office!
*Photo of the applicant
is must.