Question: I am connected by fiber connection, but I am not getting proper service. What is happening with me here?
Answer: Please look at the lights of your media converter (MC) and match with the below cases, which one conforms your MC’s status.
Case 1: Media Converter (MC)
If the status of MC’s lights is similar to case 1, then following points can be your problems
UTP cable is not connected properly to you PC/Switch/Router
Connector to you PC/Switch/Router can be damaged
Recommendation:
Please check your UTP cable to ensure the proper connection to your device/devices.
Please check the connector is fine or not.
Case 2: Media Converter (MC)
If the status of MC’s lights is similar to case 2, then following points can be your problem
Fiber cut can be the problem
1. Can be patch code problem
2. Fiber burning can be the problem
Recommendation:
If so, please let our support know for the solution.
Case 3: Media Converter (MC)
If the status of MC’s lights is similar to case 3, then following points can be your problems
Fiber can be bent somewhere
Recommendation:
Please try to do possible checking indoor and outdoor where cable is bundled as well as lying.
Case 4: Media Converter (MC)
If the status of MC’s lights is similar to case 4, then following points can be your problems
Power cable can be damaged
Power cable might not be properly plug in
Socket connected to the adapter can be out of order
Internal power problem can be the reason
Recommendation:
• Please try to check the power cable/socket/adapter, if it is not workable than change is necessary.
• Please check your internal power supply system concerning all the scope of plug ins.
Case 5: Media Converter (MC)
If the status of MC’s lights is similar to case 4, then following points can be your problem
MC can be hanged
Adapter might not be working properly
Recommendation:
Please restart the MC and check whether the problem is solved or not.
If the problem remains same please let our customer support know, and if you find something else than before then try to find other cases mentioned here to identify your problem.
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